Refund policy
Delivery Terms and Conditions
Moy Discount use a national pallet network service to deliver our products.
Our standard delivery is based on 3-10 working days (Monday to Friday, excluding bank holidays). Please note this may differ during busy seasons, in which you will be notified.
The courier will provide kerbside delivery only. Your order will arrive on a wooden pallet on a tail-lift vehicle. The driver will lower the goods off the rear of the wagon, and use a pallet truck to deposit them as near to the property as possible.
If you have any queries or alternative delivery requirements such as timed deliveries, please contact us prior to placing your order.
The driver will aim to contact you an hour ahead of your delivery to inform you of their estimated time of arrival, therefore a valid telephone number is required when ordering.
Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the carrier’s vehicles to the place of delivery. The delivery vehicles will not drive across fields or unmade roads.
It is the customer’s responsibility to inform the company if there may be access problems. If the company or its agent cannot gain access to the delivery address then additional costs will be incurred and shall ultimately fall to the customer.
In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order, and a refund given will be minus full shipping charges.
The company will not accept any liability for damages to property caused during delivery.
Kerbside deliveries only
The goods will be palletised and delivered via a vehicle with a tailift and a manual pallet trunk which will not operate over grass, or gravel pathways.
Our drivers will assist you to the best of their ability but are not authorised to remove goods from the pallets or deliver goods elsewhere on your property.
Our drivers are not authorised to enter your property or position the delivery vehicle onto any part of land which forms your property.
Our drivers will only deliver when
- The ground is flat, solid and unhindered by obstruction.
- Where there are raised kerbs that the pallet truck cannot access from the roadside, the customer understands the pallet will be left in the safest and most practical nearby location.
- The customer agrees to remove the pallet and its goods from the kerbside and understands that this is not the responsibility of the driver.
- Where the property has a suitable driveway that the vehicle can access, and the land owner has authorised us to do so, the landowner provides a disclaimer to Moy Discount Ltd and it’s agents; disclaiming any event of damage caused by our vehicle, arising from our vehicle leaving the public highway upon the request of the customer.
- The land owner also ensures that there is no risk of harm or likelihood of injury to the driver, or of damage to the vehicle or its load.
- There is sufficient space for the vehicle to safely manoeuvre on the road AND operate a tailift with goods weighing up to 1000KG.
- If the customer is not present and requests the pallet to be left on the property this will be done at the discretion of the driver and entirely at the customers own risk.
If you need to reschedule your delivery, you must give at least 36 hours’ notice.
Unplanned redeliveries are charged at £50 per pallet.
Any orders returned to us once the products are in transit will be refunded minus the cost of transport at approx. £50+VAT per pallet each way to English destinations (additional charges may apply to Scotland & Wales). Goods must be returned in the condition that they were received, hooded and accessible by a pallet pump truck and vehicle.
If you require clarification on any of the Terms & Conditions please contact us.
Please Note: Moy Discount Ltd cannot be held liable for costs incurred due to delayed deliveries.